Privacy Policy

01 Information We Collect

Depending on how you interact with us, SK Property Solutions ("we," "our," or "us") may collect the following information:

• Contact details: Name, phone number, email address, and mailing or property address.
• Service details: Property type, service address, requested services, preferred schedule, and details you provide when requesting a quote.
• Communications: Information you provide through emails, telephone calls, website forms, and other communications.
• Transaction records: Quotes, agreements, invoices, payments, and related customer records.
• Technical information: IP address, browser type, device information, and website usage data where collected by our service providers or tools.
• Advertising inquiries: Information submitted through Facebook or Instagram lead forms, including contact details and service preferences.

We aim to collect only the information reasonably necessary for the purposes described in this policy.

02 How We Use Your Information

We may use your information to:

• Respond to inquiries and quote requests.
• Confirm service-area eligibility and assess property needs.
• Prepare estimates, proposals, invoices, and agreements.
• Schedule and provide property maintenance and exterior services.
• Communicate about appointments, service updates, and payments.
• Maintain customer, accounting, and business records.
• Operate, secure, and improve our website.
• Measure advertising performance and understand how customers find our services, where applicable.
• Meet applicable legal and regulatory obligations.

We will not use personal information for unrelated purposes without obtaining consent where required by applicable law.

03 How We Share Your Information

We do not sell your personal information.

We may share relevant information with service providers where necessary to operate our business, including:

• Website hosting and technical support providers.
• Website form, email, and communication providers.
• Advertising and social media platforms, including Meta, where applicable.
• Scheduling, customer management, accounting, and payment providers.
• Employees, contractors, or service partners who need information to provide requested services.
• Authorities where disclosure is required or permitted by law.

Depending on the provider, information may be processed or accessed outside Ontario or Canada and may be subject to the laws of those jurisdictions.

04 Facebook & Instagram Lead Forms

We may advertise our services on Facebook and Instagram and collect inquiries through Meta lead-generation forms.

When you submit a form, Meta may provide us with the information you choose to submit, such as your name, phone number, email address, property type, service requirements, or preferred contact method.

We use this information to respond to your inquiry, assess your service needs, prepare a quote, and follow up about the services requested.

Your use of Facebook or Instagram is also subject to Meta's own terms and privacy policies. Please review Meta's privacy information to understand how it independently collects and processes your information.

Submitting a quote request does not automatically subscribe you to unrelated promotional communications.

05 Cookies & Website Analytics

Our website or its service providers may use cookies and similar technologies for website functionality, security, analytics, and advertising, where applicable.

These technologies may collect technical information about your device, browsing activity, or interactions with our website.

We may use tools such as Google Analytics or Meta Pixel if they are installed and configured on our website.

You can manage cookies through your browser settings. Where required, we will provide appropriate consent mechanisms for non-essential cookies or similar technologies. Disabling certain cookies may affect website functionality.

06 Consent & Your Choices

We handle personal information as described in this policy, subject to applicable legal requirements. Where consent is required, we will seek it in an appropriate manner.

You may withdraw consent to certain uses or disclosures of your information, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to respond to an inquiry or provide certain services.

You can contact us with questions about our privacy practices or to request that we stop using your information for a particular purpose where applicable.

07 How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Access is limited to individuals and service providers who need the information for legitimate business purposes. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

08 How Long We Keep Information

We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, resolve disputes, and meet legal or accounting obligations.

When information is no longer required, we take reasonable steps to securely delete, destroy, or de-identify it, subject to applicable legal requirements.

09 Your Privacy Rights

Depending on applicable law and the circumstances, you may have the right to:

• Request access to personal information we hold about you.
• Request corrections to inaccurate or incomplete information.
• Ask how your information is collected, used, or disclosed.
• Withdraw consent for certain uses, subject to applicable restrictions.
• Raise a concern or complaint about our privacy practices.

We may need to verify your identity before responding to certain requests.

10 Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of websites we do not operate. Please review the applicable privacy policies of those services.

11 Children's Privacy

Our services are intended for people seeking property maintenance and related services. We do not knowingly seek personal information from children except where permitted by law and appropriate to the circumstances.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter.

12 Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices, or applicable legal requirements.

Revised versions will be published on this page with an updated effective date. We encourage visitors to review this page periodically.